Tally Compare

Warranty and returns, side by side.

Four makers, four sets of terms. All four give 30 days for a return; the cost of a change-of-mind return, the warranty length and who the warranty covers are where they differ.

Policies as read on Oct 28, 2026 · 4 makers · every value sourced

The terms, line by line.

Alphabetical order. Policies as read on Oct 28, 2026. Policies change; the maker’s page is final.
What we compareAnker SOLIX C1000 Gen 2BLUETTI Elite 100 V2EcoFlow DELTA 3 PlusJackery Explorer 1000 v2
Warranty for the 1 kWh modelAnker C1000 Gen 2, Bluetti Elite 100 V2, EcoFlow DELTA 3 Plus, Jackery Explorer 1000 v260 monthsAnker SOLIX refund and warranty policyNot stated for this model5 yearsEcoFlow limited warranty policy3 years standard + 2 years extendedJackery product page FAQ
Warranty range on the policy pageListed per model in a table24 to 72 months for portable power stationsMaker policy pageListed per model; some models 3+2 years subject to registrationMaker policy pageNo range on the pages we saved
Who the warranty coversExcludes products from unauthorized resellers or illegitimate sourcesMaker policy pageOriginal purchaser; excludes unauthorized resellers; limited to the country of purchaseMaker policy pageOriginal consumer purchaser in the US who bought from EcoFlow or an authorized sellerMaker policy pageCustomers who bought from jackery.com, Jackery-branded third-party platforms or local authorized dealersJackery product page FAQ
Return window30 days from deliveryMaker policy page30 days from purchaseMaker policy page30 days from receiptMaker policy page30 days from receiving the orderMaker policy page
Where the return window appliesPurchases on ankersolix.comMaker policy pagePurchases from the BLUETTI official store; distributors may follow their own policyMaker policy pageUS orders on ecoflow.comMaker policy pagePurchases from the Jackery website and Jackery’s Amazon storeMaker policy page
Who pays to send back a change-of-mind returnThe buyer pays shipping for non-quality returnsMaker policy pageThe buyer pays the double shipping cost; the unit must be complete, unused and in the original packageMaker policy pageTransaction fee (2.6% credit card, 3.6% PayPal) plus shippingMaker policy pageReturn shipping and handling fees are deducted from the refund, except for a defect, delayed shipping or a damaged packageMaker policy page
Quality problem inside the windowFull refund or one-time free replacement within 30 days of receiptMaker policy pageAfter 30 days a partial refund may be provided according to usage time; nothing separate is stated for the first 30 daysMaker policy pageFull refund or one-time free replacement within 30 days of receiptMaker policy pageJackery covers return shipping for defectsMaker policy page
Refund timingAfter the maker receives the returnWithin 14 business daysMaker policy pageWithin 14 business daysMaker policy pageWithin 14 business daysMaker policy pageWithin 10 business daysMaker policy page
Cancel before it shipsFull refund within 1 hour of the order (as the page is written); not after shipmentMaker policy pageWithin 48 hours of the order; a $25 intercept fee applies if it has shippedMaker policy pageFull refund within 24 hours of the order; a transaction fee applies after thatMaker policy pageNot stated in the policy text
Maker’s pageAnker SOLIX policy pageBLUETTI policy pageEcoFlow policy pageJackery returns center

Reading the terms

  • Where you buy is part of the terms. All four makers tie their warranty or return window to purchases from their own store or an authorized seller. Bluetti and Jackery say that a purchase from another retailer or distributor follows that seller’s own return policy.
  • “Free returns” is not the rule here. For a change of mind, every maker’s page above puts shipping or a fee on the buyer, in different ways.
  • A gap is not a no. “Not stated” means the policy text we saved did not say. Ask the maker before you buy if it matters to you.

How we compare

Every value comes from a page that the maker publishes: product pages, policy pages and warranty tables. We did not test these products, and nothing on this page is a review or a rating. When a maker does not state a detail on the page we read, the cell says so instead of guessing. Prices and shipping dates change quickly; the maker’s page is final. Figures marked “our arithmetic” are divisions or subtractions of published numbers, not measurements.

Sources